Housekeeping Supervisor

1 day ago

North Geelong, Victoria, Australia Holiday Inn Full time

Lead Cleanliness Expert Opportunity at Holiday Inn & Suites

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Holiday Inn & Suites. As a Housekeeping Supervisor, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests.

Main Responsibilities:

  • Oversee and manage the daily operations of the housekeeping department, ensuring seamless guest experiences.
  • Develop, maintain, and contribute to high cleaning and service standards in guest rooms and public areas.
  • Assist in onboarding, training, mentoring, and leading a team of housekeeping staff to provide exceptional service.
  • Collaborate with other hotel departments to ensure a seamless guest experience.
  • Monitor inventory and order supplies to maintain a well-stocked department.
  • Conduct regular inspections to ensure rooms and public areas meet our luxury standards.
  • Handle guest requests, feedback, and concerns promptly and professionally.
  • Maintain a strong knowledge of hotel services and amenities to assist guests effectively.
  • Uphold safety and cleanliness standards, including compliance with health and safety regulations.

Requirements:

  • Previous experience in a Housekeeping Supervisor role in a hotel is highly desirable.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to motivate and lead a team to achieve high standards.
  • Proficient computer skills, including knowledge of housekeeping management software.
  • Knowledge of health and safety regulations related to housekeeping operations.
  • Fitness to be on your feet most of the day with lots of bending and kneeling.
  • Strength to lift, push, or pull big objects like barrels & crates up to 23 kg.
  • Flexible night, weekend, and holiday shifts.
  • Experience with utilizing Opera and HUBOs is highly desirable but not essential.

What We Offer:

Join us and you'll become part of the global IHG family. We welcome different perspectives and do the right thing. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. We have a wide range of benefits for our colleagues designed to help you live your best work life, including impressive accommodation, food & beverage discounts, on-site meals prepared by our Maestro Chefs, our PerkBox lifestyle and discount program, and a supportive Employee Assistance Program.

We are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

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