Housekeeping Supervisor

3 weeks ago

North Geelong, Victoria, Australia Holiday Inn Full time

We are seeking a highly motivated and experienced Housekeeping Supervisor to join our team at Holiday Inn & Suites. As a key member of our hospitality team, you will play a crucial role in ensuring the cleanliness, comfort, and overall satisfaction of our guests.

About the Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has experience in leading a team to achieve high standards. You will be responsible for overseeing daily operations, developing and maintaining cleaning and service standards, and collaborating with other hotel departments to ensure seamless guest experiences.

Key Responsibilities:
  • Assist in managing the daily operations of the housekeeping department, including coordinating staff schedules and resources.
  • Develop, maintain, and contribute to high cleaning and service standards in guest rooms and public areas.
  • Lead a team of housekeeping staff to provide exceptional service, train new employees, and mentor existing ones.
  • Collaborate with other hotel departments to ensure effective communication and smooth guest experiences.
  • Maintain a well-stocked department by monitoring inventory and ordering supplies.
  • Conduct regular inspections to ensure rooms and public areas meet our luxury standards.
  • Handle guest requests, feedback, and concerns promptly and professionally.
  • Maintain a strong knowledge of hotel services and amenities to assist guests effectively.
  • Uphold safety and cleanliness standards, including compliance with health and safety regulations.
Requirements:
  • Prior experience as a Housekeeping Supervisor in a hotel environment.
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to motivate and lead a team to achieve high standards.
  • Proficient computer skills, including knowledge of housekeeping management software.
  • Knowledge of health and safety regulations related to housekeeping operations.
  • Fitness level: on your feet most of the day with lots of bending and kneeling.
  • Strength: sometimes lifting, pushing, or pulling big objects like barrels & crates up to 23 kg.
  • Flexibility: night, weekend, and holiday shifts.
What We Offer:

We offer a competitive salary of $65,000 per year, along with impressive accommodation, food & beverage discounts, on-site meals prepared by our Maestro Chefs, PerkBox lifestyle and discount program, and a supportive Employee Assistance Program.

We are proud to be an equal opportunity employer and welcome applications from diverse candidates. If you have what it takes to deliver exceptional hospitality experiences, please submit your application.

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