ICT Infrastructure Manager

4 days ago

Canberra, ACT, Australia beBeeICTManager Full time $131,102 - $168,630

**Job Summary**

We are seeking an experienced ICT Infrastructure Manager to lead our front-facing services and balance technical oversight with strong team leadership.

In this role, you will oversee the reliable and secure operation of enterprise email services, endpoint management, unified communications, and associated infrastructure capabilities.

As a key contributor to maintaining our high standard of service delivery, operational resilience, and security posture, you will be responsible for managing competing priorities in a high-pressure operational environment.

  • Lead and manage the front-facing ICT infrastructure services team, including workforce planning, task prioritisation, and performance management
  • Oversee the smooth operation of enterprise email services, ensuring effective service delivery and mail flow
  • Manage our email gateway platform, ensuring effective threat detection, filtering, and mail security
  • Provide strategic oversight of endpoint management capabilities, ensuring device compliance, patching, and lifecycle management
  • Provide leadership and oversight of unified communications services
  • Build strong relationships with stakeholders, ensuring technical services meet business needs and are communicated effectively

**Requirements**

We are seeking a leader who can combine sound technical knowledge with excellent people and stakeholder management skills.

  • Strong leadership skills, with a proven ability to manage, mentor, and develop technical teams
  • Excellent communication skills, with the ability to translate complex technical concepts into clear, business-relevant language
  • Proven ability to manage competing priorities in a high-pressure operational environment
  • Demonstrated experience managing enterprise-scale messaging and collaboration platforms, with strong capability in Microsoft Exchange and Microsoft 365
  • Proven experience managing enterprise email gateway platforms, including configuration, maintenance, and security

**Desirable Skills And Experience**

Experience in government or similarly regulated environments, with an understanding of ISM, PSPF, or Essential Eight compliance

Experience with ITIL-aligned service delivery and operational management practices

Exposure to automation and scripting for service management and operational efficiency

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