Director of Customer Connection

1 week ago

Sydney, New South Wales, Australia beBeeCustomerEngagement Full time $116,000 - $147,500

Job Opportunity:

About the Role

We are seeking an experienced professional to lead our Customer Engagement and Experience Team. If you're driven by data, inspired by innovation, and ready to drive customer satisfaction across all sections, this position could be for you.

Key Responsibilities
  • Lead a team in building meaningful connections and drive engagement with customers.
  • Bring your ideas, energy, and customer-first mindset to provide ongoing leadership, strategic direction, management, and coordination.
Requirements
  • Degree-level qualification in a relevant field and extensive demonstrated experience in service areas of responsibility.
  • Extensive demonstrated experience in service areas of responsibility.
  • Demonstrated significant people leadership experience including leading staff through change, enabling high performance, and achieving results.
  • Ability to contribute to the establishment of long-term customer service programs, plans, and initiatives which aim to improve service levels and ensure standards are met by staff under their control.
  • Demonstrated exceptional communication and interpersonal skills with the ability to effectively communicate and influence at all organisational levels and external stakeholders and agencies.
  • Demonstrated experience in developing and enhancing team capabilities and performance.
  • High level of strategic planning and project management skills with a proven track record of delivering high-quality results.
  • Demonstrated high level of budget management skills and experience.
What We Can Offer You

We cultivate a positive work environment, providing benefits to support, reward, and engage our workforce, including: Learn, develop, and grow your career; Be acknowledged in our STAR Reward program; Participate in our Educational Assistance Program; Stay connected with our Health and Wellbeing programs; Access to our Employee Assistance Program.

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