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Customer Service Representative
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About the Role
We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative, providing exceptional support to our patients in a dynamic call centre environment.
Key Responsibilities:
- Efficient Patient Support: Handle inbound and outbound calls, as well as email enquiries, to accurately process patient requests and coordinate medication deliveries.
- Enhanced Patient Experience: Take ownership of the patient experience by providing clear information, proactive problem-solving, and advocacy.
- Record Maintenance: Maintain precise and up-to-date records and systems, including patient account information, payment details, and stock requirements.
- Compliance Assurance: Uphold data protection and compliance standards in every patient interaction, ensuring adherence to legal and regulatory requirements.
- Collaborative Engagement: Foster positive relationships with internal teams and external stakeholders to facilitate seamless service delivery.
Why Hallo Healthcare Group?
We offer a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy, and warehousing. Our benefits include:
- Annual Leave: Enjoy 25 days annual leave plus bank holidays.
- Performance Bonus: Benefit from our company bonus scheme.
- Ongoing Training and Development: Outstanding training & development programmes.
- Refer a Friend Bonus: Up to £1200 refer a friend bonus.
- Employee Assistance Programme: Receive full support through our employee assistance programme including a health and well-being app.
- Rewarding Discounts: Save money with savings and discounts at multiple retailers through our rewards portal.
About You
We are looking for a candidate with:
- Customer service and interpersonal skills tailored for call centre environments.
- Ability to work accurately and efficiently under pressure.
- Detail-oriented with strong communication skills across phone and email channels.
- IT literacy and experience in call center or customer service environments.
