Child and Family Services Operations Manager

1 week ago


Werribee, Victoria, Australia Wyndham City Full time

At Wyndham City, we're shaping the future of Australia's fastest-growing cities.

Overview

We're a diverse community with a passion for delivering exceptional customer service. Our people are dedicated to designing, building, and developing the infrastructure that makes our city thrive.

Salary

The estimated salary for this role is $120,000 - $150,000 per annum, based on industry standards and location.

Job Description

As a Service Lead Child & Family Support, you'll lead a multi-disciplinary team to provide a holistic and cohesive customer service experience to families accessing early years services. You'll be responsible for coordinating operational support functions, including registration, enrolments, bookings, financial management, customer service, administration, business services support, system development, and project coordination.

You'll work closely with the Coordinator Family & Sector Partnerships to ensure a seamless experience for our customers. Your strong leadership skills, knowledge of change management, and experience in leading multidisciplinary teams will make you an ideal candidate for this role.

Key Responsibilities
  1. Develop and implement strategies to enhance customer satisfaction and engagement
  2. Strengthen systems and processes to measure family participation and responsiveness in early years services
  3. Ensure high-quality customer service outcomes in accordance with relevant government policies and guidelines
  4. Maintain effective communication and interpersonal skills to deal with diverse stakeholders
Requirements

To succeed in this role, you'll need:

  • Demonstrated strong leadership, people management, and resource management skills
  • Experience in developing, delivering, and coordinating Maternal Child Health and/or Early Education and Care programs (desirable)
  • A degree or diploma in a business-related discipline, with several years' relevant experience or lesser formal qualification with extensive experience
  • A current employee Working with Children Check and a valid Victorian Driver's license
  • A continuous improvement mindset, positive attitude, and flexibility
About Us

We're a forward-thinking organization that values diversity and inclusivity. Our people are our greatest asset, and we're committed to creating a culture that empowers everyone to do their best work. We offer flexible work arrangements, professional development opportunities, and a sense of purpose and possibility that comes with working for a great place to belong.



  • Werribee, Victoria, Australia Wyndham City Full time

    We are Wyndham City, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.Shape new possibilities. Be part of something more.About the...


  • Werribee, Victoria, Australia Wyndham City Full time

    Job DescriptionWe are seeking an experienced Service Lead Child and Family Services Manager to join our team at Wyndham City. The successful candidate will be responsible for leading and motivating a multi-disciplinary team to ensure a holistic and cohesive customer service experience is offered to families accessing early years services.


  • Werribee, Victoria, Australia Wyndham City Full time

    We are Wyndham, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.Shape new possibilities. Be part of something more.About the RoleAs...


  • Werribee, Victoria, Australia Wyndham City Full time

    Lead Service Manager for Child and Family ServicesWe are Wyndham City, a dynamic and forward-thinking organization driving growth and development in Australia.A key role in our vision is the Service Lead Child & Family Support, responsible for spearheading a multi-disciplinary team to deliver exceptional customer service experiences to families accessing...


  • Werribee, Victoria, Australia Wyndham City Full time

    We are Wyndham City, a dynamic and diverse organization in Australia.Our team is dedicated to delivering high-quality services to our community. We are seeking an experienced Service Lead Child & Family Support to join our team.This role offers the opportunity to lead a multi-disciplinary team and develop a holistic customer service approach for families...


  • Werribee, Victoria, Australia Wyndham City Full time

    About the RoleWe are seeking a skilled and experienced Service Lead Child and Family Support to join our team at Wyndham City. This is an exciting opportunity to lead and motivate a multi-disciplinary team to deliver a holistic and cohesive customer service experience to families accessing early years services.Key ResponsibilitiesCoordinate operational...


  • Werribee, Victoria, Australia Wyndham City Full time

    We are Wyndham City, one of Australia's fastest growing and most diverse cities.Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the city is prepared to welcome over 200,000 new residents by 2040.Shape new possibilities. Be part of something more.A bit...


  • Werribee, Victoria, Australia Wyndham City Full time

    Job DescriptionWe are seeking a highly skilled and experienced Service Lead Child & Family Support to join our team at Wyndham City.Company OverviewWyndham City is one of Australia's fastest growing and most diverse cities. Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs...


  • Werribee, Victoria, Australia Wyndham City Full time

    We are Wyndham City, a dynamic and diverse community in Australia's fastest growing city. Our vision is to create a vibrant and inclusive environment where everyone can thrive.About the RoleAs Service Lead Child & Family Support, you will lead a multidisciplinary team to deliver exceptional customer service experiences for families accessing early years...


  • Werribee, Victoria, Australia APM Full time

    We are seeking a highly motivated Clinical Services Coordinator - Children and Families to join our team.About the Role:The successful candidate will have the opportunity to develop and extend their clinical practice in a supportive team environment, prioritising the needs of children and their families. Key responsibilities include coaching and supporting...


  • Werribee, Victoria, Australia Lancemore Hotel Group Full time

    A unique opportunity to lead a talented team in a renowned property within the Werribee Park Precinct.Lancemore Mansion Hotel offers an exceptional dining experience with its Famous Mansion High Tea and boutique Breakfast and Dinner.About The Role:You will report directly to the Restaurant Manager and assist in overseeing restaurant operations across various...


  • Werribee, Victoria, Australia Healthcare Professionals Group Full time

    Job Title: Family Medicine SpecialistAbout the Role:We are seeking a qualified General Practitioner to join our team at Healthcare Professionals Group. This is an excellent opportunity for a skilled medical professional to work in a mixed billing clinic with a strong focus on family and skin cancer medicine.Salary and Benefits:The successful candidate can...


  • Werribee, Victoria, Australia Holiday Inn Full time

    Holiday Inn Werribee is a 150-room hotel situated in the heart of the Werribee city centre, offering sweeping views of the You Yangs and Wyndham Harbour. The hotel boasts stylishly appointed guest rooms and suites, a gym, outdoor garden courtyard, all-day dining in our Rosana Bistro & Bar, and versatile conference and events spaces.About the RoleWe are...


  • Werribee, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Mansion Hotel Werribee Park is seeking a skilled Food and Beverage Supervisor to join our team.This rare opportunity allows you to assist in leading a talented and energetic team in an iconic property within the unique Werribee Park Precinct.Joseph's Restaurant delivers a variety of unique experiences, including the Famous Mansion High Tea and...


  • Werribee, Victoria, Australia Woolworths Full time

    We are seeking a highly motivated and results-driven Cleaning Operations Manager to join our Proactive Services Team at Woolworths Group.About the RoleThis is a full-time salaried role that offers a competitive remuneration package, including base + super. As a key member of our team, you will be responsible for leading and developing a team to ensure all...


  • Werribee, Victoria, Australia Healthcare Professionals Group Full time

    OverviewA family medicine specialist opportunity is available at our privately owned and operated clinic in Werribee. With a strong focus on skin cancer medicine and a supportive team, this role offers the ideal environment for a dedicated professional to thrive.SalaryWe offer a competitive remuneration package with 70% of billings, ensuring a lucrative...


  • Werribee, Victoria, Australia APM Full time

    We are seeking a dedicated and passionate Healthcare Professional for Family Support to join our team at Werribee.About the Role:This is an exciting opportunity for a skilled professional to develop and extend their clinical practice in a friendly, well-supported team.You will have the opportunity to make a real difference in the lives of children and their...


  • Werribee, Victoria, Australia THE REJECT SHOP Full time

    About The Reject ShopWe're a unique retail store on a mission to make shopping an exciting experience. As our Store Manager at the Werribee location, you'll be the driving force behind our store's success.Key Responsibilities:Lead by example and create a high-energy atmosphere for your team and customers.Oversee all store operations, including inventory...


  • Werribee, Victoria, Australia Cornerstone Medical Recruitment Full time

    Cornerstone Medical Recruitment is seeking an experienced Lead Social Services Manager to join their team in Melbourne. This permanent part-time (0.6FTE) role will involve providing effective social casework services to clients of designated units and leading a multidisciplinary team.About the RoleTo provide leadership, guidance, and support to social...


  • Werribee, Victoria, Australia APM Full time

    About the RoleWe are seeking a passionate and dedicated Clinical Therapist to join our team at Early Start Australia, delivering evidence-based early intervention and therapy services to children and their families.