Child and Family Services Operations Manager
1 week ago
At Wyndham City, we're shaping the future of Australia's fastest-growing cities.
OverviewWe're a diverse community with a passion for delivering exceptional customer service. Our people are dedicated to designing, building, and developing the infrastructure that makes our city thrive.
SalaryThe estimated salary for this role is $120,000 - $150,000 per annum, based on industry standards and location.
Job DescriptionAs a Service Lead Child & Family Support, you'll lead a multi-disciplinary team to provide a holistic and cohesive customer service experience to families accessing early years services. You'll be responsible for coordinating operational support functions, including registration, enrolments, bookings, financial management, customer service, administration, business services support, system development, and project coordination.
You'll work closely with the Coordinator Family & Sector Partnerships to ensure a seamless experience for our customers. Your strong leadership skills, knowledge of change management, and experience in leading multidisciplinary teams will make you an ideal candidate for this role.
Key Responsibilities- Develop and implement strategies to enhance customer satisfaction and engagement
- Strengthen systems and processes to measure family participation and responsiveness in early years services
- Ensure high-quality customer service outcomes in accordance with relevant government policies and guidelines
- Maintain effective communication and interpersonal skills to deal with diverse stakeholders
To succeed in this role, you'll need:
- Demonstrated strong leadership, people management, and resource management skills
- Experience in developing, delivering, and coordinating Maternal Child Health and/or Early Education and Care programs (desirable)
- A degree or diploma in a business-related discipline, with several years' relevant experience or lesser formal qualification with extensive experience
- A current employee Working with Children Check and a valid Victorian Driver's license
- A continuous improvement mindset, positive attitude, and flexibility
We're a forward-thinking organization that values diversity and inclusivity. Our people are our greatest asset, and we're committed to creating a culture that empowers everyone to do their best work. We offer flexible work arrangements, professional development opportunities, and a sense of purpose and possibility that comes with working for a great place to belong.
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