Child Family Support Lead

3 days ago


Werribee, Victoria, Australia Wyndham City Full time
Lead Service Manager for Child and Family Services

We are Wyndham City, a dynamic and forward-thinking organization driving growth and development in Australia.

A key role in our vision is the Service Lead Child & Family Support, responsible for spearheading a multi-disciplinary team to deliver exceptional customer service experiences to families accessing early years services, including Maternal and Child Health and Kindergarten.

This position reports directly to the Coordinator Family & Sector Partnerships and oversees operational support functions, encompassing registration, enrolments, bookings, financial management, customer service, administration, business services, system development, and project coordination.

About the Role

You will be a strong leader with expertise in change management, team leadership, and quality improvement initiatives. Your passion for delivering high-quality customer experiences will drive your success in this role.

  • Develop and implement a holistic customer service approach to ensure seamless interactions with families and residents accessing early years services.
  • Implement robust systems and processes to measure family engagement and community participation, enhancing responsiveness and participation in early years services.
  • Maintain high-quality customer service outcomes aligned with relevant government policies and guidelines for Maternal Child Health & Early Education & Care Services.
  • Demonstrate exceptional interpersonal and communication skills, adept at handling diverse stakeholder relationships.
Your Key Responsibilities
  • Lead and motivate a multi-disciplinary team to achieve desired business outcomes.
  • Drive the development, delivery, and coordination of Maternal Child Health and/or Early Education and Care programs.
  • Possess a degree or diploma in a business-related field, with several years of relevant experience or extensive experience in lieu of formal qualifications.
  • Hold a current Working with Children Check and a valid Victorian Driver's license.
  • Embody a continuous improvement mindset, with a positive, proactive, and flexible attitude.
Our Culture

We value our people as our greatest asset. We strive to build an inclusive workplace that celebrates diversity, fostering an environment where every individual can excel. Our culture empowers employees to do their best work, and we offer flexibility as a core part of our DNA.



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