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Operational Excellence Leader

3 weeks ago

Adelaide, South Australia beBeeManagement Full time $120,000 - $150,000
Operations Management Opportunity

The role of Operations Manager is a leadership position accountable for managing a team to deliver operational excellence. Key responsibilities include strategic direction, resource utilisation, effective planning and scheduling, and accurate forecasting.

  • Leadership: Foster a culture of excellence and continuous improvement within the operations team.
  • Strategic Planning: Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
  • Service Management: Ensure high standards of service delivery in line with ITIL4 principles.
  • Change Management: Effectively manage changes to ensure minimal disruption to operations.
  • Resource Management: Ensure proper staffing levels and skill sets to meet operational demands.
  • Performance Monitoring: Track key performance indicators related to service level agreements and other metrics relevant to the operations function.
  • Risk and Issue Management: Identify and manage all operational risks and issues.
  • Process Improvement: Identify opportunities for process streamlining and automation to increase productivity and efficiency.
  • Vendor Management: Collaborate with external vendors to maintain high standards of quality and reliability in logistics, service provision, and supply chain management.
  • Compliance: Ensure adherence to regulatory requirements and internal policies governing the operations function.
  • Reporting: Generate regular reports on operational performance highlighting areas for improvement and providing actionable insights.