Process Consultant for Customer Success

2 weeks ago

Haymarket, New South Wales, Australia beBeeSuccess Full time $90,000 - $140,000

Customer Success Manager - Process Consultant

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  • Work with diverse customers across industries, functions, and stages of their customer journey in both time-bound 1:1 and scaled engagements.">
  • Drive customer outcomes and value through discovery-driven rapport building, understanding customer needs, business processes, and vision.">
  • Consult on change management to facilitate seamless adoption of workflow practices.">
  • Lead design workshops to provide hands-on experience in process development and improvement.">
  • Empower customers to become self-sufficient Asana champions, solving immediate needs while focusing on long-term success, value realization, and retention.">
  • Co-create strategies and tactics with the global Scaled CS team to drive broad engagement, meaningful interactions, and optimal adoption and retention results.">
  • Proactively partner with Sales and Renewals to flag at-risk accounts, provide customer insights, and highlight expansion opportunities and retention risks.">
  • Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader organization.">
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About You

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  • Demonstrate curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.">
  • 3+ years of relevant experience.">
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