Customer Success Manager

2 weeks ago

Haymarket, New South Wales, Australia NextGen Full time
Overview Join to apply for the Customer Success Manager role at NextGen .
Role and team We are seeking a Customer Success Manager to join our growing Customer Success team. This role focuses on relationship management, client retention, and ensuring our valued clients achieve their business objectives through our fintech solutions.
What the team does Our Customer Success team acts as the bridge between NextGen and our clients, driving customer engagement, support excellence, and long-term client success. The team champions outstanding customer experiences, manages the complete customer journey from onboarding through renewals, and ensures our SaaS solutions deliver maximum value to every client.
Responsibilities Client relationship management - Champion onboarding, product adoption, and engagement while understanding individual business needs
Strategic customer engagement - Monitor usage metrics, facilitate educational sessions, and action strategies for renewals and growth opportunities
Cross-functional collaboration - Work closely with Sales, Product, and Support teams to align on implementations and service delivery
Essential Skills Previous customer success,

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