Senior Enterprise Success Consultant

2 weeks ago

Haymarket, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Job Description

We are seeking a skilled Senior Enterprise Success Consultant to join our team. As a key member of our organization, you will be responsible for leading the technical and business journey for our customers, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from our data governance solutions.

In this role, you will work closely with our APJ Sales teams and Field CTOs to define comprehensive customer success strategies, driving customer adoption and long-term success. You will also serve as a trusted strategic advisor, providing unparalleled insight, technical domain expertise, and solution design to our customers navigating complex data security and governance challenges throughout their entire lifecycle.


Key Responsibilities:
  • Lead the technical and business journey for our customers, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from our data governance solutions.
  • Partner with APJ Sales teams and Field CTOs to define comprehensive customer success strategies, driving customer adoption and long-term success.
  • Serve as a trusted strategic advisor, providing unparalleled insight, technical domain expertise, and solution design to our customers navigating complex data security and governance challenges throughout their entire lifecycle.

Benefits:

You will have the opportunity to:

  • Drive Customer Success: Lead the technical and business journey for our customers, defining the path to production rollout, ensuring seamless adoption, and maximizing the value they derive from our data governance solutions.
  • Be a Trusted Strategic Advisor: Provide unparalleled insight, technical domain expertise, and solution design, becoming the go-to expert for customers navigating complex data security and governance challenges throughout their entire lifecycle.
  • Orchestrate Implementation Excellence: Guide customers through comprehensive onboarding, use case implementation, and ongoing optimization, ensuring they achieve their defined success criteria and business objectives.

Others:

You will be required to:

  • Proactively monitor customer health metrics, drive adoption initiatives, and demonstrate measurable business value to secure renewals and identify expansion opportunities.
  • Serve as a critical feedback loop, translating customer insights and experiences directly back to our Product team to inform and shape future development priorities.

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