Customer Success Manager
2 weeks ago
Base pay range A$100,000.00/yr - A$140,000.00/yr
Direct message the job poster from Techium Consulting Group
Customer Success Manager - AI Supply Chain SaaS Are you an experienced Customer Success Manager ready to make a significant impact? Our client is a globally expanding tech vendor wanting to add a dedicated and proactive CSM to join the team. As a key member of their expanding team, you\'ll be instrumental in shaping client relationships and ensuring their long-term success with our innovative AI solution.
You'll be a crucial partner to our clients, ensuring they get maximum value from our product. If you are passionate about building strong relationships, driving adoption, and being a trusted advisor, this is the perfect opportunity to help shape our growth in a booming industry.
Responsibilities:
Serve as a trusted advisor and primary point of contact for a portfolio of enterprise clients, with a focus on the retail and e-commerce sectors.
Drive adoption and value by understanding client business objectives and challenges to ensure they achieve success with their AI Supply Chain solution.
Proactively manage customer health and engagement, identifying and mitigating risks to reduce churn.
Conduct regular business reviews to demonstrate ROI, share best practices, and identify opportunities for
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