IT Support Professional with Technical Expertise

2 weeks ago


Perth, Western Australia Global Growth Solutions Pty Ltd Full time
About Global Growth Solutions

We are a Western Australian based IT services provider, dedicated to delivering exceptional customer experiences through our expertise in Microsoft platforms and network infrastructure.

Job Summary

We are seeking an experienced Senior IT Support Technician to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues, providing research and support for new technologies, and ensuring seamless service delivery to our customers.

Key Responsibilities
  • Resolve technical issues with computer hardware, software, and network systems
  • Provide research and support for new technologies to enhance our service offerings
  • Meet customer satisfaction demands and ensure continuous service delivery
  • Analyze and resolve hardware and software problems in a service desk environment
Requirements
  • Tertiary education in IT or a related field
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Proven experience in delivering high-quality customer service and problem-solving skills
  • Strong verbal and written communication skills
  • Ability to work calmly under pressure and meet tight deadlines
Desirable Qualifications
  • 5 years of strong direct customer service experience in MSP environment
  • Experience working in an ITIL environment
  • Internal system inductions and hands-on training
Work Environment

The successful candidate will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer experiences. Our office is located in Balcatta, with easy travel routes from all over Perth.

Salary

A competitive salary ranging from $70,000 to $90,000 per annum, depending on experience.



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