Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
Location: Perth, Western Australia
About Our ClientOur client is a dynamic and customer-focused IT solutions provider based in the heart of Perth's Western suburbs.
The company is committed to delivering exceptional IT services and is now seeking a skilled Technical Support Specialist to join their team.
Job DescriptionAs a Technical Support Specialist, you will be responsible for providing top-notch technical support to clients across various industries.
Your key responsibilities will include:
- Providing first-level technical support via phone, email, or remote desktop sessions.
- Troubleshooting and resolving complex IT-related queries and issues.
- Collaborating with the IT team to find innovative solutions.
- Documenting and tracking support requests in our ticketing system.
To be successful in this role, you will need:
- A strong passion for helping others and a customer-centric approach.
- Previous experience in a similar technical support role.
- Intermediate-level ICT troubleshooting skills, including knowledge of Microsoft 365 and Windows AD.
- Excellent communication and professional phone manner.
- Ability to prioritize tasks to meet service level agreements (SLAs).
- Strong documentation and independent work skills.
We offer a competitive salary package, including:
- $65,000 - $80,000 per annum, depending on experience.
- Ongoing career development opportunities.
- A supportive and collaborative team environment.
- Convenient location in Perth's Western suburbs.
Please submit your resume today to take the next step in your career as a Technical Support Specialist.
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