Technical Support Professional

1 day ago


Perth, Western Australia Vero Insurance Full time

About the Role


As a Technical Support Professional at Vero Insurance, you will be responsible for providing high-quality technical support to our customers and internal stakeholders. This role requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.



Salary: $80,000 - $100,000 per annum (dependent on experience)

Job Description

We are seeking an experienced IT professional to join our team as a Technical Support Specialist. In this role, you will be responsible for providing first- and second-level technical support to our customers and internal stakeholders. Your primary focus will be on resolving technical issues efficiently and effectively, ensuring that our customers receive the best possible service.



Key Responsibilities:

  • Provide technical support to customers and internal stakeholders via phone, email, or in-person
  • Resolve technical issues related to desktops, laptops, mobile devices, printers, and other peripherals
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge bases and self-service articles to improve customer experience
  • Participate in incident management processes to ensure timely resolution of technical issues
  • Contribute to the development of technical training programs for internal stakeholders


Requirements:

  • Minimum 1 year of experience in a technical support role
  • Demonstrated ability to provide excellent customer service
  • Strong problem-solving skills and analytical thinking
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic understanding of computer systems, networks, and software applications
  • Certifications in ITIL or equivalent preferred


Benefits

Vero Insurance offers a comprehensive range of benefits to its employees, including:



  • Competitive salary package
  • Opportunities for career growth and professional development
  • Flexible working arrangements
  • Access to cutting-edge technology and tools
  • A dynamic and supportive work environment


Why Work with Us?

Vero Insurance is a leading insurance provider dedicated to delivering exceptional customer experiences. We value innovation, teamwork, and continuous improvement. Our company culture is built on the principles of integrity, respect, and trust. If you are passionate about delivering outstanding customer service and have a strong technical background, we encourage you to apply for this exciting opportunity.



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