Service Excellence Professional

7 days ago

Canberra, ACT, Australia beBeeCustomer Full time $60,000 - $80,000

Job Title: Service Excellence Professional

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The successful candidate will play a pivotal role in delivering exceptional service experiences, fostering long-term customer relationships and driving business growth.

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Key Responsibilities include:

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  • Proactively engage with customers to rebook regular or annual services, ensuring seamless continuity of service delivery.">
  • Respond promptly to inbound calls and enquiries, providing accurate and informative solutions.">
  • Accurately capture and input customer information into booking systems, maintaining data integrity and precision.">
  • Anticipate client needs, offering timely and effective solutions that meet or exceed expectations.">
  • Promptly escalate any issues not within your scope or authority, ensuring swift resolution and minimal disruption.">
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Requirements:

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  • Self-motivated and organized individual striving to excel targets, demonstrating a strong work ethic and commitment to excellence.">
  • Commitment to delivering outstanding customer service, continually improving service delivery and driving customer satisfaction.">
  • Demonstrated ability to communicate effectively with clients, possessing a clear and positive phone manner.">
  • Experience in sales, customer service, or call centers, with a proven track record of success.">
  • Strong oral and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.">
  • Ability to quickly learn new systems and adapt to changing requirements, ensuring flexibility and agility in a fast-paced environment.">
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What's in it for you?

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An exciting career opportunity with a global organization, full-time permanent employment, and opportunities for career development and growth, enabling you to thrive in a dynamic and supportive environment.

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