Intake and Enquiries Support Specialist

3 weeks ago


Bayside, New York, Australia CareChoice Full time
About the Role

We are seeking an exceptional candidate to fill the position of Intake and Enquiries Coordinator at CareChoice.

This role will be responsible for responding to all sales enquiries, including inbound and outbound queries, in a prompt and customer service-driven manner. The successful candidate will convert relevant enquiries to intake and support the Growth and Engagement team in progressing enquiries, maintaining contact with clients, preparing documentation, and launching new CareChoice Homes.

About You

We are looking for a pleasant, professional, mature, and confident individual with exceptional organisational skills and a demonstrated ability to juggle multiple tasks and deadlines. Proven experience in a customer-focused Community Services Sector role and an understanding of the NDIS, including Specialist Disability Accommodation, are desirable. The ideal candidate will have a 'can-do' attitude, strong organisational skills, an ability to cross and up sell, excellent communication skills, and PC literacy with highly developed administration experience.

What We Offer

CareChoice is a dynamic and inclusive workplace that offers a range of benefits, including access to your pay as you earn it, employee pathways scholarships, employee support fund, free ongoing training and development, annual recognition awards, paid pregnancy loss leave for either parent, flexible work, and a number of employee wellness platforms. We are committed to service excellence and work closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care.

Mandatory Requirements

The successful candidate will require a current and valid driver's license, NDIS Worker Screening Clearance, and Working with Children Check (or be willing to obtain). Employment with CareChoice is subject to satisfactory background checks, including professional references, employee working with children check, disability worker exclusion scheme check, and NDIS worker screening clearance.



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