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Staff Optimisation Specialist
3 weeks ago
The Workforce Coordinator plays a crucial role in optimising staff utilisation, strategic and operational workforce planning, and roster compliance with industrial awards across various Serco contracts in Australia.
Key Responsibilities
- End-to-end roster management, including building, optimising, and maintaining rosters to ensure efficient staff allocation.
- Maximise staff productivity by recommending strategies to meet service delivery Key Performance Indicators (KPIs).
- Ensure rosters align with industrial instruments and company policies, promoting compliance and efficiency.
- Provide actionable reports and analytics to inform informed recruitment decisions.
- Drive process improvements and implement innovative solutions to enhance operational effectiveness.
- Build strong relationships with internal stakeholders across the business, fostering collaboration and communication.
Workload Breakdown
- Workforce Planning – 40%
- Strategic workforce analysis – 30%
- Workforce management administration – 20%
- Reporting and analytics – 10%
Requirements for Success
- A keen eye for detail and commitment to accuracy in all aspects of work.
- Experience with workforce management methodologies and relevant software systems.
- Proficiency in Microsoft Excel, including pivot tables and formulas, to support data-driven decision-making.
- Excellent verbal and written communication skills to effectively engage with colleagues and stakeholders.
- Ability to prioritise tasks under pressure and maintain attention to detail, ensuring high-quality deliverables.
Benefits Package
- Opportunities for career development and training to enhance professional growth.
- Access to cutting-edge tools and technologies that support smarter ways of working, including ServiceNow, Genesys, UKG, and T2W.
- A supportive team culture that values innovation, collaboration, and continuous improvement.
- A flexible work arrangement, with the option to work from home one day per week, subject to business needs.
About Our Organisation
We are a leading provider of services to Governments, operating across various sectors, including Health, Defence, Maritime, Justice, Immigration, and Community Services. We offer a dynamic and inclusive work environment, celebrating diversity and promoting equality of opportunity.
