Enquiries Management Lead
1 day ago
We are seeking a strategic and proactive leader to oversee the effective management of external growth enquiries. This key role will be responsible for developing and implementing leading practice workflows, prioritising enquiries, and ensuring transparent reporting.
The ideal candidate will have a strong background in workflow optimisation, performance monitoring, and resource coordination. They will thrive in fast-paced environments, bring a strategic mindset to managing competing priorities, and possess excellent stakeholder engagement skills.
In this role, you will lead the implementation of fit-for-purpose workflows, performance monitoring systems, and resource tracking tools to improve efficiency and ensure compliance with service level expectations.
- Design and implement leading practice workflows for end-to-end management of external growth enquiries.
- Establish a risk-based prioritisation process to ensure efficient handling of enquiries.
- Work collaboratively with internal stakeholders to integrate prioritisation with Developer Journey Service Level Agreements.
- Track utilisation and availability of constrained teams, resolving resource constraints where possible.
- Identify and develop opportunities to improve systems and processes for tracking and managing enquiries and optimise resource allocation across the Growth Group.
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