Customer Service Specialist
1 day ago
Customer Service Specialist
Job DescriptionPhilips is a leading global healthcare company committed to improving the lives of millions of people worldwide. Our mission is to make the world a healthier and more sustainable place through innovation and technology.
We are seeking a highly skilled Customer Service Specialist to join our team in NSW, specializing in our Patient Monitoring portfolio. This critical customer-facing role involves maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of our medical equipment, and ensuring compliance with our regulations and policies.
Your Key Responsibilities:
- Providing best-in-class service, including technical support, corrective and preventative maintenance, repairs, commissioning, and installation of equipment and software upgrades.
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
- Managing and supporting technical escalations through to resolution, ensuring all stakeholders are updated on progress according to our company process.
- Determining the most cost-effective repair/solution to minimize customer downtime.
- The role is based in Sydney and will involve regular travel and coverage across NSW and ACT.
- Ability to work reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role.
Requirements:
- Previous experience in customer-facing service engineering background within the medical equipment or Biomedical industry, with a focus on Hospital Patient Monitoring.
- Strong IT skills and ability to work in a fast-paced environment.
- Degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering.
- Full AU driver's license and a Police Check will be required as part of the recruitment process.
About Philips:
A career with Philips Healthcare offers the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges. We are committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
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