Customer Service Liaison Specialist

1 day ago


Logan Central, Queensland, Australia Snooze Full time

About Snooze

Snooze is a leading retailer of mattresses and bedding in Canterbury, with a strong commitment to customer satisfaction.

Job Overview

We are seeking an experienced Customer Service Coordinator to join our team. This role will provide exceptional service to our customers through phone and email inquiries, ensuring a positive experience for all interactions.

Main Responsibilities

  • Customer Inquiries: Respond promptly and professionally to online and telephone customer contacts, resolving issues efficiently and effectively.
  • Internal System Utilization: Use Zendesk to communicate with potential and existing customers who contact Snooze via our website, maintaining accurate records and escalating complex issues when necessary.
  • Phone Support: Handle incoming calls on our 1800 customer service number, providing clear guidance and resolving customer concerns in a timely manner.
  • Team Collaboration: Liaise closely with the Consumer Guarantee's & Compliance Manager and other teams within the Support Centre and Stores as required, fostering effective communication and teamwork.
  • Compliance: Ensure compliance with all relevant consumer laws, completing training modules on SCOPE, our e-learning platform, and staying up-to-date with legislative requirements.
  • Ad Hoc Duties: Perform additional tasks as required by the manager, demonstrating flexibility and adaptability in a dynamic work environment.

Requirements and Qualifications

To be successful in this role, you will require previous experience in a similar position, with a working knowledge of retail operations and customer service principles. Strong written and verbal communication skills, attention to detail, and task-focus are essential.

Benefits and Salary Information

This full-time opportunity offers a competitive salary range $60,000 - $80,000 per annum, depending on experience, plus opportunities for professional growth and development within our company.



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