Administration Support Specialist

1 week ago


Logan Central, Queensland, Australia Act for Kids Full time

About Act for Kids


We are a prominent provider of prevention, professional therapy and support services for children who have suffered abuse and support for families at risk.


Our organisation has over 33 centres nationally and has supported thousands of children and their families for more than 30 years.


We are committed to helping keep kids safe, heal from trauma and lead happy lives through prevention, treatment, research, education and advocacy.


About the Position


We are seeking an Administration Support Specialist to deliver high quality administration and customer service support to our South Brisbane Family Domestic and Sexual Violence Therapy Services.


The successful candidate will be responsible for efficiently and effectively managing reception, incoming phone calls and correspondence, including emails.


They will also respond to and process referrals and referral enquiries in a timely, sensitive, and effective manner.


Maintaining accurate client information management systems is also a key aspect of this role.


The Administration Support Specialist will identify support needs of families and determine whether they meet the target criteria of the program.


We offer a range of benefits including inclusive employer status, above-award leave provisions, salary packaging and an employee assistance program.


About You


We are looking for a candidate with a Certificate III in Business Administration or equivalent and a minimum of 2 years' experience in providing administration and intake support in a similar service.


Strong administrative skills, accuracy, attention to detail, data and record keeping skills are essential for this role.


Excellent communication and interpersonal skills, including the ability to build rapport quickly, are also required.


Strong focus on attention to detail and the ability to manage time effectively and prioritise tasks are also essential.


Other Requirements


The successful candidate will be required to hold a Working with Children Check or professional exemption, a National Police Check or willingness to obtain, a current driver's licence and be legally able to work in Australia.



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