Administration and Tenancy Specialist

7 days ago


Logan Central, Queensland, Australia Empire Group Full time

Role Overview

The successful candidate will be responsible for providing a broad range of applicant, tenancy and property management services and advice to customers with complex needs in a Housing Service Centre. This includes responding to customers via the telephone and face to face, undertaking customer interviews, making referrals to support service agencies, and assessing new social housing and private housing assistance applications from customers.

Key Responsibilities

  • Respond to customers via the telephone and face to face, undertaking customer interviews, making referrals to support service agencies, assessing new social housing and private housing assistance applications from customers.
  • Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy.
  • Manage tenancy arrangements, allocations, changes of tenancy and vacancies, and liaison with other housing providers ensuring departmental compliance.
  • Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.
  • Manage property maintenance and conduct property inspections.
  • Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections.


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