Technical Support Specialist

4 days ago

Caloundra, Australia beBeeSupport Full time $76,515 - $90,000

**About Our Team**:

OzeIT is an Australian-owned IT service provider delivering high-quality infrastructure and technology support across Queensland and New South Wales.

We are seeking a highly motivated and technically proficient ICT Support Specialist to join our growing team of experts.

**Job Summary**:

This role is responsible for providing technical assistance to users, coordinating IT service requests, and contributing to the improvement of helpdesk operations and IT system reliability.

**Key Responsibilities**:

- Determine software and hardware requirements to resolve technical issues
- Respond to user inquiries about software and hardware problems
- Adapt existing programs to meet user needs
- Install and configure necessary software
- Implement computer networks
- Maintain websites and manage domains
- Troubleshoot and replace peripheral equipment such as terminals, printers and modems

**Required Skills & Qualifications**:

- Diploma in Information Technology or related field (or equivalent 3+ years' experience in a technical support role)
- Proficiency with Windows and Microsoft environments
- Familiarity with basic networking and remote support tools
- Excellent communication and interpersonal skills
- Strong analytical ability and attention to detail
- Ability to work effectively in a fast-paced environment

**Benefits**:

- Collaborative and supportive team culture
- Opportunities for on-the-job training and professional development
- Exposure to various technologies and business systems

**What We Offer**:

Australian citizens and permanent residents are strongly encouraged to apply. Applicants must have the right to work in Australia or be eligible for employer sponsorship.

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