Customer Success Specialist

**Join Our Team as a Customer Success Specialist**

**Company Overview**: Trafftrak is a dynamic and forward-thinking provider of cutting-edge traffic control software solutions. We're committed to revolutionising traffic management and safety on roadways through innovative technology and unparalleled customer support.

**Position: Customer Success Specialist**

**About the Role**: As a Customer Success Specialist at Trafftrak, you will be at the forefront of ensuring our client's success and satisfaction with our software solutions. You'll play a vital role in bridging the gap between our clients and our development team, advocating for client needs while providing valuable technical insights to enhance our products. This role is perfect for individuals who excel in both customer service and technical acumen, with a passion for positively impacting the traffic control industry.

**Key Responsibilities**:

- Place customer satisfaction at the forefront of all interactions, striving to exceed expectations and deliver value, establishing the primary focus of customer-centric service.
- Build strong relationships with clients by understanding their unique needs and offering tailored solutions to optimise their use of our software, setting the foundation for personalised support.
- Provide exceptional technical support and guidance to clients, resolving issues promptly and effectively to ensure a seamless experience, emphasising the commitment to immediate and effective problem resolution.
- Conduct training sessions and workshops to educate clients on software functionalities, best practices, and new features, ensuring they are fully equipped to utilise the software to its fullest potential.
- Collaborate closely with our development team to communicate client feedback, prioritise feature requests, and drive product improvements, demonstrating the integration of client insights into product development.
- Regularly connect with our development team through various platforms to maintain open lines of communication, ensuring that the team is aligned and responsive to client needs and feedback.
- Maintain accurate records of client interactions and issue resolutions in our CRM system, ensuring timely follow-up and resolution, highlighting the importance of documentation and follow-through.
- Keep ongoing dialogue with management, clients, developers, and team members to ensure everyone is informed and aligned towards common goals, reinforcing the importance of communication and teamwork in achieving customer satisfaction and business objectives.

**Requirements**:

- Experience in the Traffic Control industry, either in administrative roles or field operations
- Minimum of 2 years of experience in a customer-facing role, with a strong emphasis on technical support or customer success
- Tech-savvy with proficiency in understanding and troubleshooting complex software systems, demonstrating a keen ability to quickly master new technologies
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical clients and communicate client needs effectively to the development team
- Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment

**Why Join Us**:

- Opportunity to work with cutting-edge technology and play a pivotal role in shaping the future of traffic management and safety
- Collaborative and supportive team environment with opportunities for professional growth and development
- Competitive salary package, including flexible work arrangements with working Monday-Thursday in the office and having Friday flexible to choose in the office or work from home.

**Salary**: $47,228.00 - $67,228.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Ability to Commute:

- Baringa, QLD 4551 (required)

Work Location: Hybrid remote in Baringa, QLD 4551