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Resort Operations Manager

1 month ago

Sunshine Coast, Australia Novotel Full time

Key Responsibilities:

In this role, you will be a key leader in ensuring the smooth daily operations of the resort, training and supporting your team to deliver exceptional service. You will foster a positive work environment while promoting open communication and collaboration among departments.

Key Performance Indicators:

  • Lead and motivate the front office team to maintain high service standards for all guests.
  • Train and support team members, ensuring they are equipped to excel in their roles.
  • Handle guest inquiries and feedback, prioritizing effective recovery and satisfaction.
  • Promote open communication and efficiency between departments.
  • Foster a workplace culture that prioritizes health and safety, reflecting Accor's values.
  • Support the recruitment, training, and development of the Front Office Team.

About Us:

Novotel is a leading hospitality brand, offering a unique blend of luxury and playful charm. Our stunning resort offers over 370 rooms, a refreshing pool, and a vibrant lagoon ideal for water activities. We are committed to crafting unforgettable experiences and upholding the highest standards of service for all our guests.

What We Offer:

  • On-site car parking, duty meals, and laundry services
  • Immediate access to global accommodation and F&B discounts
  • #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry-focused training.
  • Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion:

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.