Assistant Manager

4 days ago


Waterford West, Queensland, Australia Grill'd Full time
About the Role

We are seeking an experienced Assistant Manager to join our team at Grill'd in Waterford, Perth. As a key member of our leadership team, you will be responsible for leading, supporting, and managing a team to deliver exceptional customer service and great burgers.

Key Responsibilities
  • Leadership and Team Management: Lead and support a high-performing team to achieve sales targets and deliver exceptional customer service.
  • Customer Service and Quality: Ensure that all customers receive a high-quality experience, with a focus on product quality, efficient processes, and comprehensive training.
  • Sales and Revenue Growth: Drive sales and revenue growth through effective marketing and promotional strategies, and by maintaining a strong focus on customer satisfaction.
  • Training and Development: Provide coaching and training to team members to enhance their skills and knowledge, and to support their career development.
  • Compliance and Risk Management: Maintain compliance with all relevant laws and regulations, and identify and mitigate risks to the business.
Requirements
  • Leadership Experience: Previous leadership experience in fast-paced hospitality environments, with a proven track record of success.
  • Customer Service Skills: A customer-first approach, with the ability to empower teams to deliver exceptional customer service.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.
  • Problem-Solving and Adaptability: Strong problem-solving and adaptability skills, with the ability to think critically and make sound decisions in a fast-paced environment.
What We Offer
  • Competitive Salary and Benefits: A competitive salary and benefits package, including opportunities for career growth and development.
  • Flexible Work Arrangements: Flexible work arrangements to support your lifestyle outside of work.
  • Opportunities for Career Growth: Opportunities for career growth and development, with a focus on promoting from within.

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