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Customer Service Professional
2 weeks ago
About This Role
We're seeking a skilled contact centre professional to provide exceptional customer service.
You will be responsible for responding to telephone, website and email enquiries, managing bookings and providing accurate quotes.
This role requires excellent communication skills, the ability to work with multiple systems and a passion for delivering outstanding customer service.
Key Responsibilities:
- Respond promptly to inbound enquiries via phone, live chat and email.
- Manage bookings and customer requests with efficiency and attention to detail.
- Achieve key performance indicators including conversion rates and customer retention.
- Accurately record and process customer interactions using relevant CRM and booking systems.
- Collaborate with the operations team to ensure seamless service delivery.
- Support our commitment to safety and sustainability.
Your Skills and Qualifications
- Exceptional customer service skills with a passion for achieving conversion targets.
- Confident communicator with strong telephone and written communication skills.
- Excellent attention to detail, with the ability to manage multiple communication channels.
- Minimum 2 years' experience in a similar role (preferred but not essential).
- Experience using CRM systems and a strong knowledge of Microsoft Office products.
- A team-oriented attitude, with the ability to work collaboratively toward shared goals.
- Familiarity with health, safety and sustainability practices.
About Us
We pride ourselves on delivering superior customer service and operational excellence, and we're committed to making a positive impact on our customers and the environment.
