Customer Service Officer

1 day ago


Parramatta Park, Queensland, Australia Reo Group Full time
Overview

Location: Parramatta, New South Wales, Australia (Western Sydney)

Salary Package: A$30.00/hr - A$35.00/hr + Super

Role Highlights: Join a successful, growing E-commerce FMCG brand as a temporary customer service officer. Enjoy a flexible rotating roster with work-from-home options while playing a crucial role in delivering exceptional multi-channel customer support. Be part of a high-performing team committed to exceeding customer expectations.

Role Overview: As a Customer Service Officer, you\'ll be the first point of contact for customers via phone, email, and live chat assisting with order queries, delivery updates, and product concerns. This is a temporary role with an immediate start, working on a rotating roster, including some weekends. You\'ll collaborate with cross-functional teams to ensure customer issues are resolved quickly and professionally. You\'ll be part of a high-energy support team that plays a crucial role in maintaining customer satisfaction and retention. Your ability to manage volume, multitask, and deliver timely service will be key. You\'ll also contribute to process improvement initiatives and maintain detailed records in CRM systems.

Responsibilities
  • Respond to customer inquiries via phone, email, and live chat, delivering prompt and professional service
  • Troubleshoot order and product-related issues and ensure timely resolution
  • Collaborate with the logistics and operations teams to manage order fulfilment challenges
  • Maintain accurate customer records and case tracking within the CRM system
  • Provide feedback to improve service processes and customer satisfaction
  • Escalate unresolved or complex issues to senior team members or relevant departments
Candidate Profile

You are an experienced customer service professional with 2-3 years in a fast-paced, call centre customer service role ideally within the FMCG or E-commerce sectors. With strong communication skills, both written and verbal, you thrive under pressure and maintain a positive, solutions-focused approach. You are confident in managing a high volume of queries while collaborating across departments to ensure smooth issue resolution. Proficiency in using CRM platforms and ticketing systems is essential. A passion for delivering exceptional service and a team-first attitude will ensure your success in this role.

Culture & Benefits

Work in a fast-paced, dynamic E-commerce environment where your contribution makes a real difference. Enjoy flexible work-from-home options and a rotating roster designed to promote a healthy work-life balance.

  • Join a well-established national brand with a strong market presence
  • Gain valuable experience collaborating across multiple teams and departments
  • Enjoy a supportive work culture that promotes work-life balance
Apply

If this sounds like you, please send your resume by clicking the apply link below. The reference number for this role is SR61347. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

Details
  • Seniority level: Entry level
  • Employment type: Contract
  • Job function: Customer Service
  • Industries: Administrative and Support Services
#J-18808-Ljbffr
  • Service Officer

    1 day ago


    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Overview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range: A$84,659.00/yr - A$92,701.00/yrTALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceJoin to apply for the Assistant Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Overview Join to apply for the Assistant Compliance Officer - Building Commission NSW role at NSW Department of Customer Service. NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. ...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Overview Project Support Officer - Building Commission NSW role at NSW Department of Customer Service. The LABSS team provides operational, business and strategic support to the Licensing & Accreditation division. Key responsibilitiesAssist the team to monitor and report on the delivery of projects to ensure outcomes are met on time, within budget and...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    OverviewDigital Product Manager (Payments & Finance) at NSW Department of Customer Service. This role focuses on the strategic development, implementation, and management of a digital payment & financial ledger system. The position requires collaboration with stakeholders across Revenue NSW, the Department of Customer Service, and end-users to ensure...

  • Manager, Analytics

    4 weeks ago


    Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Manager, Analytics role at NSW Department of Customer ServiceJoin to apply for the Manager, Analytics role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Senior Quality Assurance Engineer role at NSW Department of Customer ServiceJoin to apply for the Senior Quality Assurance Engineer role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Finance & Benefits Manager role at NSW Department of Customer Service4 days ago Be among the first 25 applicantsJoin to apply for the Finance & Benefits Manager role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will...


  • Parramatta Park, Queensland, Australia NSW Department of Customer Service Full time

    Join to apply for the Principal Solution Architect role at NSW Department of Customer ServiceJoin to apply for the Principal Solution Architect role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer...