Customer Service Officer
3 weeks ago
Location: Parramatta, New South Wales, Australia (Western Sydney)
Salary Package: A$30.00/hr - A$35.00/hr + Super
Role Highlights: Join a successful, growing E-commerce FMCG brand as a temporary customer service officer. Enjoy a flexible rotating roster with work-from-home options while playing a crucial role in delivering exceptional multi-channel customer support. Be part of a high-performing team committed to exceeding customer expectations.
Role Overview: As a Customer Service Officer, you\'ll be the first point of contact for customers via phone, email, and live chat assisting with order queries, delivery updates, and product concerns. This is a temporary role with an immediate start, working on a rotating roster, including some weekends. You\'ll collaborate with cross-functional teams to ensure customer issues are resolved quickly and professionally. You\'ll be part of a high-energy support team that plays a crucial role in maintaining customer satisfaction and retention. Your ability to manage volume, multitask, and deliver timely service will be key. You\'ll also contribute to process improvement initiatives and maintain detailed records in CRM systems.
Responsibilities- Respond to customer inquiries via phone, email, and live chat, delivering prompt and professional service
- Troubleshoot order and product-related issues and ensure timely resolution
- Collaborate with the logistics and operations teams to manage order fulfilment challenges
- Maintain accurate customer records and case tracking within the CRM system
- Provide feedback to improve service processes and customer satisfaction
- Escalate unresolved or complex issues to senior team members or relevant departments
You are an experienced customer service professional with 2-3 years in a fast-paced, call centre customer service role ideally within the FMCG or E-commerce sectors. With strong communication skills, both written and verbal, you thrive under pressure and maintain a positive, solutions-focused approach. You are confident in managing a high volume of queries while collaborating across departments to ensure smooth issue resolution. Proficiency in using CRM platforms and ticketing systems is essential. A passion for delivering exceptional service and a team-first attitude will ensure your success in this role.
Culture & BenefitsWork in a fast-paced, dynamic E-commerce environment where your contribution makes a real difference. Enjoy flexible work-from-home options and a rotating roster designed to promote a healthy work-life balance.
- Join a well-established national brand with a strong market presence
- Gain valuable experience collaborating across multiple teams and departments
- Enjoy a supportive work culture that promotes work-life balance
If this sounds like you, please send your resume by clicking the apply link below. The reference number for this role is SR61347. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.
Details- Seniority level: Entry level
- Employment type: Contract
- Job function: Customer Service
- Industries: Administrative and Support Services
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