Elevate Customer Experience

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $112,100 - $125,500

Drive your career forward by taking on a challenging role in our support team. As a Customer Support Manager, you will be responsible for elevating the customer experience and contributing to our company's growth.

We are looking for a proactive and analytical individual who is passionate about solving complex problems. If you have a strong desire to learn and thrive in a collaborative environment, this could be the perfect opportunity for you.

The ideal candidate will have an entrepreneurial mindset, with the ability to adapt quickly to new situations and priorities. You will be working closely with internal teams to identify areas for improvement and develop innovative solutions to drive business success.

Your primary responsibilities will include:

  • Developing a deep understanding of our product suite and staying up-to-date on product changes and releases
  • Directly resolving customer issues through support and guidance
  • Maintaining high-quality support service level agreements (SLAs)

In addition to these core responsibilities, you will also play a key role in analyzing and providing feedback on support themes and issues to inform business decisions and improve processes.

We offer a dynamic and supportive work environment that fosters growth and development. Our team is committed to continuous learning and improvement, and we encourage you to bring your ideas and suggestions to the table.

We are looking for someone who is eager to take ownership of their work and make a meaningful contribution to our team. If you are a motivated and driven individual with a passion for customer support, we would love to hear from you.

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