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Head of Employment Relations and Conduct Expert

1 month ago

Sydney, New South Wales, Australia UNSW Australia Full time
About UNSW

UNSW Australia is a world-leading university that excels in research, education, and innovation. We are driven by a passion for making a positive impact on society and the environment.

Job Description

We are seeking an experienced Head of Employment Relations and Conduct Expert to join our team. As a key member of our HR department, you will be responsible for providing expert advice and support to UNSW Management and HR on conduct and complaint matters.

Main Responsibilities
  • Lead the ER Conduct & Complaints team to provide accurate and timely guidance to UNSW stakeholders.
  • Supervise the management and resolution of complex matters, providing end-to-end case management advice.
  • Support HR Business Partners (HRBPs) and managers with case management processes to ensure objective and fair assessment.
  • Contribute as a lead Subject Matter Expert (SME) to HR strategy, ensuring compliance with regulations and legislation, working collaboratively with the Conduct & Integrity Office.
Requirements
  • Substantial experience in case management and complaint handling, preferably in an employee relations context.
  • Demonstrated extensive skills and experience in conducting investigations, including developing investigation and risk plans, securing evidence, interviewing witnesses, and drawing objective and fair conclusions, preparing reports and maintaining accurate records.
  • Demonstrated ability to lead, support and develop a specialist team in a complex environment.
  • Extensive experience providing employee relations advice, and complaint handling and case management support to senior leaders, line management, staff, human resources, and ideally dealing with employee unions.
  • High level interpersonal and negotiations skills including ability to liaise effectively with diverse stakeholders, build relationships, interact effectively with a wide client base.
  • Proven ability to communicate with stakeholders effectively, provide high-level guidance and influence outcomes.
  • Demonstrated ability to think and operate strategically in a HR context, with high-level problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.
Competitive Remuneration Package

The successful candidate will receive a competitive remuneration package, including a salary range of AU$120,000 - AU$160,000 per annum, plus benefits.