Exceptional Customer Experience Leader

1 week ago

Ipswich, Australia beBeeLeadership Full time $90,000 - $120,000
Job Title: Customer Service Manager

About the Role:

As a Customer Service Manager, you will be responsible for providing exceptional service to our members, developing strong relationships with them, and leading a team of reception staff.

Key responsibilities include serving as the primary point of contact at reception, ensuring every member receives a warm & personalised welcome. You will develop strong relationships with members, know their names, understand their individual needs & preferences - empower your team to uphold that standard.

Address member enquiries and concerns with empathy & efficiency, striving to enhance the overall member experience. You will lead and mentor the reception team, providing regular training & development opportunities to enhance their skills & performance.

Foster a collaborative & supportive team environment, encouraging open communication & continuous improvement, share feedback, & celebrate achievements. Lead by example - demonstrating professionalism, dedication & a passion for customer service.

Actively participate & engage in reception duties & front-of-house activities / initiatives. Key Responsibilities:

  • Serve as the primary point of contact at reception, ensuring every member receives a warm & personalised welcome.
  • Develop strong relationships with members, know their names, understand their individual needs & preferences - empower your team to uphold that standard.
  • Address member enquiries and concerns with empathy & efficiency, striving to enhance the overall member experience.

Requirements:

  • Minimum 2 years of management experience.
  • Minimum 5-6 years of Customer Service experience.
  • Proven ability to strongly develop & up-skill teams / performance.

Benefits:

  • Premium Facilities: Be a part of Australia's leading health & wellness brand, working in luxurious & unique facilities.
  • Team Discounts: Enjoy a complimentary TotalFusion membership and attractive discounts across the TotalFusion Australia brand & locations.

We're committed to nurturing & protecting our exceptional team culture & experience. It's time to elevate your career with us.

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