Customer Services Team Leader

6 days ago

Ipswich, Australia CSG Talent Full time

**Customer Service Team Leader**
- Opportunities for career growth and development in a global organisation.
- Supportive and inclusive work environment.
- Access to training and professional development programs.

Are you a passionate leader with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy working in a team? We are currently seeking a talented and motivated individual to join our team as a Customer Service Team Leader within our division.

**About Us**:
We are a leading provider and manufacturer of building materials and solutions, serving the construction industry globally. With a rich history and a commitment to excellence, we have established ourselves as a trusted name in the industry.

**Responsibilities**:

- Coordinate and lead a small team of Customer Service Officers to achieve sales targets and business goals.
- Develop and foster customer relationships through training and development in the complete customer solutions function.
- Provide guidance, support, and coaching to team members to ensure competent performance.
- Retain existing customers by maintaining regular contact and building positive relationships.
- Generate new customers by re-engaging dormant or lost customers and identifying new business opportunities.
- Implement pricing strategies and manage customer credit limits to achieve allocated budget and sales targets.
- Effectively communicate with internal staff to ensure satisfactory resolution of customer issues.

***

**Qualifications and Requirements**:

- Previous experience in customer service leadership.
- High proficiency in relevant systems (e.g., CRM software, SAP).
- Strong business acumen and commercial awareness.

If you are a motivated individual with a passion for customer service and leadership, we want to hear from you

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