Customer Service Ambassador

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $70,000
Housekeeping Services Role Overview

The ideal candidate for this Housekeeping Services position will deliver exceptional service with a high level of professionalism, courtesy, and efficiency.

  • Deliver timely and effective customer service that meets both guest needs and corporate standards.
  • Address customer queries and complaints with tact, escalating issues and providing regular feedback to the relevant supervisor.
  • Maintain cleanliness and service standards in rooms, apartments, corridors, balconies, and pantries; update room status via phone.
  • Handle guest belongings with care while working in rooms.
Key Responsibilities
  • Customer Service: Provide timely and effective customer service that meets both guest needs and corporate standards.
  • Query Resolution: Address customer queries and complaints with tact, escalating issues and providing regular feedback to the relevant supervisor.
  • Cleaning and Maintenance: Maintain cleanliness and service standards in rooms, apartments, corridors, balconies, and pantries; update room status via phone.
  • Belongings Handling: Handle guest belongings with care while working in rooms.
Benefits

This role offers opportunities for growth and development, with training and support provided to help you excel in your role. You will be part of a dedicated team who work together to provide excellent service to our guests.

You will have access to benefits such as [insert benefits].

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