
Merchant Customer Service Representative
1 week ago
We are seeking a highly skilled Merchant Support Specialist to join our team. This role will be responsible for delivering exceptional customer service and support to merchants, while also ensuring timely resolution of technical issues.
The ideal candidate will have prior experience in a client-facing role, with a focus on delivering top-notch service. Strong problem-solving and analytical skills are essential, as is the ability to work collaboratively with team members and leaders.
- Key Responsibilities:
- Deliver swift and efficient service to both merchants and end customers.
- Onboard and train merchants on internal platforms.
- Troubleshoot basic technical issues related to merchant accounts, platforms, and transactions.
Requirements:
- Prior experience in a client-facing role with a focus on delivering exceptional service.
- Strong problem-solving and analytical skills.
- Basic technical support experience or familiarity with troubleshooting technical issues is preferred.
- Ability to work collaboratively with team members and leaders.
- Excellent English communication skills.
- A can-do attitude, able to handle a high-volume workload.
Benefits of the Role:
- Opportunity to work with a talented team of professionals.
- Chance to develop strong technical skills and expertise.
- Flexible working arrangements to suit individual needs.
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