Merchant Servicing Representative

4 weeks ago

Melbourne, Victoria, Australia NAB Full time
Overview

Join to apply for the Merchant Servicing Representative role at NAB.

In the role of Merchant Servicing Representative, you will be joining a team that is customer obsessed. Each day you will go above and beyond to assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Responsibilities
  • Identify and resolve customer issues with a high level of service and tailored solutions.
  • Provide an exceptional customer service experience in a high-volume call environment.
  • Collaborate with colleagues and other departments where necessary to ensure fast and satisfactory results for our valued customers.
What we're looking for
  • A passion for providing outstanding customer service.
  • Able to demonstrate a high level of resilience and patience while assisting and resolving issues in a high-pressure situation.
  • Good administrative and technical ability.
  • Able to work the following hours: Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 7am – 7pm for 3–6 months, then a rotating roster Monday to Friday 7am – 10pm thereafter.
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: Banking
Workplace inclusion

A diverse and inclusive workplace works better for everyone. NAB is committed to equity and respect, where everyone feels valued and appreciated for being their authentic selves. We foster an inclusive environment with Employee Resource Groups (ERGs) and are committed to providing an environment where you can work your way.

For details on the recruitment process, accessibility, and to discuss adjustment requirements, please visit the NAB careers page at https://www.nab.com.au/about-us/careers/apply-for-job or contact the NAB Careers team via nab.careers@nab.com.au (please reference job number).

Application note

Join NAB. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.


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