Merchant Servicing Representative

7 days ago

Melbourne, Victoria, Australia NAB Full time $104,000 - $130,878 per year

In the role of Merchant Servicing Representative, you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

  • Fantastic opportunity to elevate your career in Business Banking
  • Use your expertise to drive positive outcomes for our customers
  • Develop your skills within a highly supportive and engaging team environment

Each day, you'll go above and beyond to:

  • Identify and resolve any customer issues with a high level of service and tailored solutions.
  • Provide an exceptional customer service experience in a high-volume call environment.
  • Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customers

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • A passion for providing outstanding customer service.
  • Able to demonstrate a high level of resilience and patience while assisting and resolving issues in a high-pressure situation
  • Good administrative and technical ability.
  • Able to work the following hours. Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 7am – 7pm for 3 - 6 months, then a rotating roster Monday to Friday 7am - 10pm thereafter.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

  • Merchant Servicing Representative

    3 days ago

    Melbourne, Victoria, Australia NAB Full time

    Overview Join to apply for the Merchant Servicing Representative role at NAB. In the role of Merchant Servicing Representative, you will be joining a team that is customer obsessed. Each day you will go above and beyond to assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals. Our people are...

  • Merchant Servicing Representative

    4 days ago

    Melbourne, Victoria, Australia NAB Full time

    OverviewJoin to apply for the Merchant Servicing Representative role at NAB.In the role of Merchant Servicing Representative, you will be joining a team that is customer obsessed. Each day you will go above and beyond to assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals.Our people are customer obsessed....

  • Merchant Servicing Representative

    7 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $104,000 - $130,878 per year

    Merchant Servicing RepresentativeJob number: 803315Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteMerchant Servicing RepresentativeIn the role of Merchant Servicing Representative, you will be joining a team that is nothing short of customer obsessed. Each day...

  • Merchant Consultant Representative

    6 days ago

    Melbourne, Victoria, Australia Groupon Full time

    Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences-big and small, new and familiar-that make for a full, fun and rewarding...

  • Merchant Service Representative Position

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

    Role OverviewThe Merchant Servicing Representative will play a pivotal role in assisting a diverse range of customers to resolve and troubleshoot technical issues with their merchant terminals.By providing an exceptional customer service experience, you will be instrumental in fostering strong relationships with our valued clients and driving business growth...

  • Sales Merchant Representative

    5 days ago

    Melbourne, Victoria, Australia Groupon Full time

    Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms...

  • Merchant Customer Service Representative

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $65,000 - $75,000

    Merchant Support Specialist Job DescriptionWe are seeking a highly skilled Merchant Support Specialist to join our team. This role will be responsible for delivering exceptional customer service and support to merchants, while also ensuring timely resolution of technical issues.The ideal candidate will have prior experience in a client-facing role, with a...

  • Sales Representative

    6 days ago

    Melbourne, Victoria, Australia Oriental Merchant Full time

    **Job summary**:Opportunity to join market leader in a Sales Representative role for VIC region - FMCG Asian Groceries. Fully serviced and maintained company car**Oriental Merchant **is a leading importer and distributor of authentic Asian groceries, supplying supermarkets with brands that are familiar throughout the Asia Pacific.We are proud of what we have...

  • Merchant Support Agent

    7 days ago

    Melbourne, Victoria, Australia Global-E Full time

    We are looking for an experienced and proactive Merchant Support Agent to join our growing team in Australia.In this role, you will be responsible for delivering swift and efficient service to both merchants and end customers.You will work closely with the Director of Merchant Support to ensure high standards are met.Key Responsibilities:Front-line service...

  • Sales Representative

    7 days ago

    Melbourne, Victoria, Australia Oriental Merchant Full time

    **Job ID**: #56DescriptionOriental Merchant is a leading importer and distributor of authentic Asian groceries, supplying supermarkets with brands that are familiar throughout the Asia Pacific. We have a presence nationally, as well as a global portfolio in New Zealand, Europe, Canada, Japan and the UK.To keep up with the demand and our expanding business,...