Collections Team Lead

1 month ago


Melbourne, Victoria, Australia Randstad Full time
Job Title: Collections Team Leader

We are seeking an experienced Collections Team Leader to join our team at Randstad. As a Collections Team Leader, you will play a pivotal role in managing teams and ensuring smooth call taking operations.

About the Role:

The successful candidate will be responsible for:

  • Managing individual team members' and overall team's targets on a monthly basis
  • Assisting the team with payment collections through inbound and outbound calls
  • Coaching and providing feedback to improve collections month over month
  • Reviewing daily reports and identifying root cause for low performance and remediation
  • Leading a team of 12-20 collectors and assisting in motivating them to achieve individual and team targets
  • Floor walking regularly to supervise, coordinate, and monitor activities
  • Interacting with clients as needed
  • Participating in call calibration sessions, ad-hoc trainings, and reviews as designed by the clients
What We Offer:

We offer a competitive salary of $82,000 plus super per year, as well as the opportunity to work for a reputable and global business. You will also have the chance to join a supportive and inclusive team culture, gain extensive training and development, and participate in a variety of benefits and perks.

About You:

We are looking for a candidate with previous call centre leadership experience, the ability to multitask and prioritise, and self-driven with the ability to work both independently and in a team. If you are passionate about providing excellent customer service and have a strong leadership background, we encourage you to apply.

We are an equal opportunities employer and welcome applications from diverse backgrounds. We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.


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