Service Excellence Specialist
3 days ago
The ideal candidate will oversee the entire customer journey, ensuring every interaction reinforces our client's reputation for excellence and expertise.
Key Responsibilities- Lead and mentor a team of customer service specialists, fostering a culture of high performance and continuous improvement.
- Manage the full employee lifecycle, including recruitment, onboarding, training, performance reviews, and professional development plans.
- Provide direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate advice.
- Develop and implement policies and procedures to enhance the customer experience and ensure alignment with company goals.
- Analyse key performance metrics to drive operational efficiency, implementing solutions to improve call handling times and service quality.
- Liaise closely with technical teams to streamline workflows and resolve escalated issues.
- Plan and implement after-sales service initiatives to proactively follow up on customer satisfaction and gather vital feedback.
- Act as a key point of contact for escalated customer issues, utilising problem-solving skills to achieve satisfactory resolutions.
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Customer Service Excellence Specialist
7 days ago
Brisbane, Queensland, Australia beBeeExcellence Full time $76,515 - $78,000Customer Service Excellence SpecialistWe are seeking a highly motivated and results-driven Customer Service Excellence Specialist to join our team. In this pivotal role, you will lead the development and implementation of customer service strategies that drive exceptional customer experiences.Key Responsibilities:Develop and implement comprehensive customer...
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Customer Service Excellence Specialist
1 week ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000Customer Service Excellence SpecialistWe are seeking a highly skilled and experienced Customer Service Excellence Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer service initiatives.Job Description:This role...
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Customer Service Excellence Specialist
3 days ago
Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000Job Title: Customer Service Excellence Specialist We are seeking a seasoned professional to lead our customer service operations. As a Customer Service Excellence Specialist, you will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support. This pivotal leadership role is designed for an experienced manager who...
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Customer Service Excellence Specialist
1 week ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000Job Title: Customer Service Excellence SpecialistAbout the RoleWe are seeking a seasoned customer service professional to lead and elevate our client's customer service operations. As a pivotal leadership role, this position is designed for hands-on managers who thrive in technical environments.You will be responsible for overseeing the entire customer...
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Service Delivery Excellence Specialist
6 days ago
Brisbane, Queensland, Australia beBeeDelivery Full time $115,000 - $155,500Service Delivery Excellence SpecialistThis pivotal role is instrumental in enhancing our SharePoint Online service offering, leading a community of practice, and fostering user engagement including adoption of SharePoint Online.The successful candidate will play a key part in improving operational efficiency, client satisfaction, and service delivery across...
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Customer Service Excellence Specialist
1 week ago
Brisbane, Queensland, Australia beBeeExcellence Full time $76,000Customer Service Excellence SpecialistLead and elevate customer service operations, overseeing the entire customer journey from initial inquiry to post-sales support. Ensure every interaction reinforces our reputation for excellence and expertise.Key Responsibilities:Team Leadership & Development: Foster a culture of high performance, continuous improvement,...
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Customer Service Excellence Specialist
1 week ago
Brisbane, Queensland, Australia beBeeReviewer Full time $76,515 - $78,000Customer Service Role OverviewThis is a pivotal leadership position designed for an experienced customer service manager who can oversee the entire customer journey and ensure every interaction reinforces our reputation for excellence and expertise.Key ResponsibilitiesLead, mentor, and motivate a team of customer service specialists, fostering a culture of...
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Operational Excellence Specialist
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Brisbane, Queensland, Australia beBeeImplementation Full time $120,000 - $130,000Process Improvement Specialist OpportunityA systems implementation specialist is needed to drive operational excellence by leading internal projects across workflows, systems, and technology platforms.This role will involve evaluating existing business processes, identifying inefficiencies, and implementing strategic solutions to enhance performance and...
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Service Excellence Specialist
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Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000Concierge Manager RoleThe Concierge Manager is responsible for shaping a unique workplace experience. They will collaborate with various stakeholders to create a service-driven culture that prioritizes exceptional care and personal attention for employees and visitors.Key Responsibilities:Provide visionary leadership to the team, ensuring company values are...
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Customer Service Excellence
2 days ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,300We are seeking a proactive and detail-oriented Customer Service Manager to lead our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.Key ResponsibilitiesLead, mentor, and motivate a team of customer service specialists, fostering a culture of high...
