Claim Portfolio Manager

Claims Portfolio Manager

Sydney is the location of our Claims team, which stands out from others. Our skilled Claims specialists use their expertise to handle even the most complex claims seamlessly. To make a good thing better, focus on excellence and create a culture of continuous improvement. You will foster collaboration, customer service, and colleague development. And you will build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

We are looking for someone to play a pivotal role in overseeing, managing, and resolving various types of claims. This person will manage our claims portfolio and oversee best practices, provide insights into emerging risks and trends, and drive lessons learned. They will act as key liaison for Underwriters for Australia. As part of the leadership team, they will contribute to leadership strategies. They will be the leader of the totality of the claims business and the go-to expert for insureds, brokers, and internal and external stakeholders. Customer and market-facing leadership is a key pillar of this role.
- This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime.

Key Responsibilities:

• Monitoring and directing a portfolio of financial lines, property, and liability losses and potential exposures, promoting best claim handling practices, complying with key metrics, and providing compliance with early warning and loss protocols across Australia.
• Acting as a point of coordination and referral for Claims matters across Australia.
• Providing oversight regarding processes related to coverage analysis, investigation, evaluation, reserving, and resolution of a book of product-specific claims, in accordance with established guidelines, service standards, and regulations, while respecting local culture and marketplace differences.
• Ensuring that consistent technical claims decisions are made in line with Global Guidance, driving technical excellence and customer service across Australia Claims.
• Assessing varied attritional and complex claims across multiple jurisdictions, including providing guidance on case strategies and action plans with the local team.
• Providing technical guidance and training for Claims resources across the business, leveraging available global resources and knowledge.
• Collaborating with Country/Regional Claims Management to drive superior claims service and ensure effective and appropriate resourcing approach given the claims portfolio for Australia.
• Providing ongoing insights and advice to stakeholders on trends and large losses, as well as material market developments and emerging risks.
• Continually reviewing and embedding global and regional best practices by collaborating with clients, claims resources, and other internal and external stakeholders.
• Establishing a strong internal and external presence with the business, underwriters, producers, and clients, and supporting Underwriting on new business, acquisition, wording, and product development, and participating in industry events, including providing training and thought leadership.
• Coordinating communication and providing insights to actuarial/reinsurance/underwriting regarding any changes to claims exposure, emerging exposure trends, and issues that may impact IBNR determination.
• Leading Claims response to catastrophe/major events/emerging risks for Australia and coordinating reporting to key stakeholders.
• In conjunction with Country Management, managing and developing a team, ensuring robust succession planning and creating a culture of continuous improvement. Assisting in attracting, retaining, and developing high-performing claims talent.
• Leading and/or supporting internal projects to assess and implement improvement opportunities.

You will report to the Head of Claims, Australia.