Duty Manager
4 weeks ago
Unlock Your Potential as a Front Office Duty Manager
At Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer satisfaction.
Key Responsibilities:
- Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and resolving any issues that may arise.
- Build, develop, and lead a team to promote high levels of customer service and ensure a positive guest experience.
- Collaborate with other departments to ensure seamless communication and efficient operations.
- Monitor and analyze guest feedback to identify areas for improvement and implement changes to enhance the overall guest experience.
What We Offer:
- A dynamic and supportive work environment that encourages growth and development.
- A competitive salary and benefits package, including subsidized private health insurance and professional development funding.
- The opportunity to work with a global company that values innovation and customer satisfaction.
- A chance to build a career with a value-driven organization that promotes continual growth and development for its people.
Requirements:
- Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor, or Duty Manager (3 years).
- Knowledge of hotel property management systems, Opera preferred.
- Excellent communication skills, written, verbal, and active listening.
- Detail-focused with an organized approach and ability to multitask.
- Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations.
- Exceptional time management skills and the ability to work under pressure.
- Strong negotiation and problem-solving skills.
- Proficiency in using a computer and Microsoft Office applications.
- Bookkeeping/finance experience is highly regarded.
- Immaculate presentation and grooming standards.
- Ability to work a flexible roster, including weekends and school and public holiday periods.
- The capability to work in a fast-paced environment both as part of a team and autonomously.
- Valid driver's license.
Why Choose Wyndham Destinations?
We're a global company that values innovation, customer satisfaction, and employee growth. Our inclusive environment encourages teamwork, celebrates individuality, and supports each other's success. Join our team and build a career where memories start with you.
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