Duty Manager

4 weeks ago

Melbourne, Victoria, Australia Wyndham Destinations Full time

Unlock Your Potential as a Front Office Duty Manager

At Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer satisfaction.

Key Responsibilities:

  • Manage the day-to-day operations of the Reception desk, including greeting and registering guests, providing information on local attractions, and resolving any issues that may arise.
  • Build, develop, and lead a team to promote high levels of customer service and ensure a positive guest experience.
  • Collaborate with other departments to ensure seamless communication and efficient operations.
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes to enhance the overall guest experience.

What We Offer:

  • A dynamic and supportive work environment that encourages growth and development.
  • A competitive salary and benefits package, including subsidized private health insurance and professional development funding.
  • The opportunity to work with a global company that values innovation and customer satisfaction.
  • A chance to build a career with a value-driven organization that promotes continual growth and development for its people.

Requirements:

  • Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor, or Duty Manager (3 years).
  • Knowledge of hotel property management systems, Opera preferred.
  • Excellent communication skills, written, verbal, and active listening.
  • Detail-focused with an organized approach and ability to multitask.
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations.
  • Exceptional time management skills and the ability to work under pressure.
  • Strong negotiation and problem-solving skills.
  • Proficiency in using a computer and Microsoft Office applications.
  • Bookkeeping/finance experience is highly regarded.
  • Immaculate presentation and grooming standards.
  • Ability to work a flexible roster, including weekends and school and public holiday periods.
  • The capability to work in a fast-paced environment both as part of a team and autonomously.
  • Valid driver's license.

Why Choose Wyndham Destinations?

We're a global company that values innovation, customer satisfaction, and employee growth. Our inclusive environment encourages teamwork, celebrates individuality, and supports each other's success. Join our team and build a career where memories start with you.

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