Cargo Operations Manager

3 days ago


Perth Airport, Australia dnata Full time
Cargo Supervisor Job Description

We are seeking a dedicated and committed leader to support and lead our Perth operation as a Cargo Service Delivery Supervisor.

This role involves overseeing and supporting the Perth Cargo Operation (Office and Warehouse) in a 24/7 rotation, working closely with three supervisors to ensure an efficient and effective service.

Key Responsibilities:
  • Deliver a customer-centric cargo operation, supervising, organizing, and coordinating all work areas during an operational shift.
  • Provide on-the-job team coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence.
  • Ensure the efficient allocation of resources to deliver operational requirements and meet Service Level Agreements.
  • Monitor and report on business processes and standard operating procedures, ensuring compliance with industry standards, legislation, and dnata Airport Services' policy and procedure.
  • Reinforce a positive safety culture within the team, focusing on awareness and vigilance.
Essential Criteria:
  • Demonstrated leadership experience and a commitment to driving a customer-centric service culture within the team.
  • Good communication skills, both written and oral, and negotiation skills.
  • High level of computer literacy.
  • Previous experience in a highly controlled and regulated industry, with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements into standard operations.
  • Understanding of financial and budget processes and ability to drive business improvement initiatives.
Desirable Criteria:
  • Previous experience in or knowledge of airline industry principles and procedures.
  • Knowledge of all aspects of cargo handling and warehouse operations.


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