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Cargo Operations Manager

2 months ago

Perth Airport, Australia dnata Full time
About the Role

We are seeking a dedicated and experienced professional to join our team as a Cargo Supervisor at dnata. As a key member of our operations team, you will play a crucial role in ensuring the efficient and effective management of our cargo warehouse facility.

Key Responsibilities
  • Operational Management: Supervise and coordinate the day-to-day activities of the cargo warehouse, ensuring that all tasks are completed to the highest standard and in accordance with company policies and procedures.
  • Team Leadership: Provide on-the-job coaching, mentoring, and performance feedback to team members to achieve high levels of performance and service excellence.
  • Resource Allocation: Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements.
  • Business Process Management: Deliver to and monitor business processes and standard operating procedures, ensuring compliance to industry standards, legislation, and dnata Airport Services' policy and procedure.
  • Reporting and Metrics: Provide quality metrics and reporting on critical business issues.
  • Safety Culture: Reinforce a positive safety culture within the team, focused on awareness and vigilance.
Essential Criteria
  • Leadership Experience: Demonstrated leadership experience and a commitment to driving a customer-centric service culture within the team.
  • Communication Skills: Good communication skills, both written and oral, and negotiation skills.
  • Computer Literacy: High level of computer literacy.
  • Industry Knowledge: Previous experience in a highly controlled and regulated industry, with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements into standard operations.
  • Financial Acumen: Understanding of financial and budget processes and ability to drive business improvement initiatives.
  • System Knowledge: Good knowledge and understanding of Hermes Cargo Operations System.
Desirable Criteria
  • Airline Industry Knowledge: Previous experience in or knowledge of airline industry principles and procedures.
  • Cargo Handling Knowledge: Knowledge of all aspects of cargo handling and warehouse operations.