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Cargo Operations Manager

2 months ago

Perth Airport, Australia dnata Full time
About the Role

We are seeking a dedicated and experienced Cargo Supervisor to join our team at dnata Airport Services in Perth. As a Cargo Supervisor, you will be responsible for the operational management of the cargo warehouse facility and administrative tasks supporting all key functions of the business.

Key Responsibilities
  • Operational Management: Deliver a customer-centric cargo operation, including supervision, organization, and coordination of all work areas during an operational shift.
  • Team Coaching and Mentoring: Provide on-the-job coaching, mentoring, and performance feedback to achieve high levels of performance and service excellence.
  • Resource Allocation: Ensure the efficient and effective allocation of resources to deliver operational requirements and meet Service Level Agreements.
  • Business Processes: Deliver to and monitor business processes and standard operating procedures, ensuring compliance to industry standards, legislation, and dnata Airport Services' policy and procedure.
  • Quality Metrics: Provide quality metrics and reporting on critical business issues.
  • Safety Culture: Reinforce a positive safety culture within the team, focused on awareness and vigilance.
Essential Criteria
  • Leadership Experience: Demonstrated leadership experience and a commitment to driving a customer-centric service culture within the team.
  • Communication Skills: Good communication skills, both written and oral, and negotiation skills.
  • Computer Literacy: High level of computer literacy.
  • Regulated Industry Experience: Previous experience in a highly controlled and regulated industry, with the ability to lead, translate, implement, and manage ongoing compliance, industry standards, and legislative requirements into standard operations.
  • Financial and Budget Processes: Understanding of financial and budget processes and ability to drive business improvement initiatives.
  • Cargo Operations System: Good knowledge and understanding of Hermes Cargo Operations System.
Desirable Criteria
  • Airline Industry Knowledge: Previous experience in or knowledge of airline industry principles and procedures.
  • Cargo Handling and Warehouse Knowledge: Knowledge of all aspects of cargo handling and warehouse operations.