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Cargo Systems Specialist

2 months ago

Perth Airport, Australia dnata Full time
About the Role

We are seeking a highly skilled Cargo Systems Specialist to join our dynamic Cargo Team at dnata Airport Services Australia.

Key Responsibilities
  • System Operations: Ensure the effective operation and usage of our cargo system, working closely with internal and external customers to identify and understand business problems and needs.
  • IT Support: Provide internal IT support within the Hermes Technology environment, reviewing and developing IT systems and programs to develop solutions to business and related technology problems.
  • Process Improvement: Analyze and document business and technical requirements, evaluating potential solutions and identifying opportunities for business process improvements that result in cost savings, higher quality, increased efficiencies, lower risk, and shorter cycle times.
  • Project Coordination: Coordinate participation of all key stakeholders in the solution definition, developing clear project requirements and project milestones that are completed and understood by development resources and business stakeholders.
  • Testing and Quality Assurance: Define test conditions and test plans, conducting testing according to plans and identifying and documenting system deficiencies and recommending solutions.
  • Training and Support: Work with stakeholders and associated business units to support users on change control and system updates, reducing resistance and effecting organisational change.
  • Issue Resolution: Investigate issues as they arise, determining their cause and the appropriate resolution process.
  • Compliance and Communication: Monitor daily systems to ensure compliance to dnata's business requirements and commitments, including Service Level Agreements, Operational Performance, and effective and positive communications with client airlines.
Requirements
  • Education: Degree or TAFE Diploma in IT.
  • Experience: Previous experience or knowledge of airline industry principles and procedures, knowledge or experience in Hermes Cargo Management System, and knowledge or experience in Integrated Cargo System (ICS).
  • Skills: Excellent interpersonal and communications skills, ability to grasp concepts and think creatively, strong analytical, coordination, and troubleshooting skills, and ability to develop rapport with staff, colleagues, and customers.