Technical Support Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $90,000 - $120,000
Job Title: Technical Support Coordinator">

Overview:

We are seeking a skilled technical support coordinator to provide high-quality customer service and technical assistance to our clients across various products and platforms.

This role involves managing customer-facing technical projects, participating in system release cycles to maintain system knowledge, providing oversight of the service desk, and supporting agents with technical issues.

About You:

To succeed in this role, you will have:

  • A proven track record of anticipating and solving problems related to business IT systems.
  • Exceptional customer service skills and a client-focused approach.
  • Administrator-level knowledge of identity management.
  • Excellent organisational skills with a high level of attention to detail.
  • Results-orientated and task-driven with the ability to persevere to see tasks through to completion.
  • Outstanding communication skills and the ability to work as part of a team or autonomously when required.
  • A strong understanding of consulting, policy management, governance, risk, and compliance is highly desirable.

What We Offer:

We offer a dynamic and supportive work environment that encourages growth and development. As a technical support coordinator, you will have the opportunity to work on challenging projects, develop your skills, and make a meaningful contribution to our organisation's success.

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