Operational Contracts Coordinator

3 weeks ago

Melbourne, Victoria, Australia VLine Full time

About the Role

The Operational Contracts Coordinator will play a key role in supporting the Coach Services and Operations Contracts teams by overseeing contracts that enhance financial outcomes, strategic planning, stakeholder engagement, process improvements, and risk management.

Reporting to the Manager of Coach Operations & Contracts, you will collaborate with contract managers, Operations, Finance, Legal, Procurement, and suppliers to ensure smooth contract management, governance compliance, and service delivery in line with contractual terms and key performance indicators, delivering value for money.

Key Responsibilities

  • Assist with invoicing, reporting, ad-hoc requests, and maintaining efficient processes and governance.
  • Build and maintain strong relationships with suppliers and customers to achieve optimal contract outcomes.
  • Contribute to contract management activities, including KPI monitoring, reporting, renewals, compliance audits, and contractor communication.
  • Analyse spending and performance metrics to support Contract Managers in identifying cost-saving and efficiency opportunities.
  • Compile and analyse contractor KPIs, assist with invoice processing, and ensure contract cost reconciliation.
  • Manage correspondence, document control, and reporting while adhering to governance and internal control requirements.
  • Drive continuous improvement initiatives and ensure compliance with statutory obligations, policies, and procedures.

About You

You are a collaborative team player who enjoys working in a dynamic environment, demonstrating strong attention to detail and organisational skills. Self-motivated and resourceful, you take initiative in solving problems, can independently address challenges, and approach tasks with an analytical mindset.

Requirements

  • Demonstrated experience as a contract coordinator, cost control or similar role is required.
  • Proficient in Microsoft Suite, including Excel, with the ability to manage data and create reports (Intermediate level or higher).
  • Knowledge of operations and related fields, supporting effective contract management.
  • Solid understanding of the contract lifecycle, from negotiation to renewal and compliance.
  • Excellent communication and stakeholder management skills and able to work with a range of stakeholders and suppliers.
  • Able to adapt to shifting priorities and tight deadlines, maintaining focus and efficiency.
  • Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.

Why V/Line

In addition to free myki travel, we offer:

  • Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
  • Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
  • Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
  • Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
  • Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

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