Financial Support Specialist

2 weeks ago

Perth, Western Australia beBeeSupport Full time $60,000 - $85,000

Job Overview

We are seeking an experienced Financial Support Specialist to join our team. This role plays a vital part in ensuring our customers receive exceptional support.

About the Role

  • Accurately process payments on a daily basis, adhering to industry regulations and company guidelines.
  • Maintain compliance with financial procedures and ensure document security.
  • Deliver high-quality customer service support to contribute to business profitability.
  • Effectively manage customer refunds, meeting agreed service level standards.
  • Conduct written and verbal account follow-ups with clients to mitigate late payments.

Requirements and Qualifications

  • Experience in a financial support role, preferably with telephone collections for a complex organisation.
  • Ability to work collaboratively in a team environment.
  • Strong planning and prioritisation skills, with the ability to manage competing demands.
  • Capacity to make independent decisions and take responsibility for their outcomes.
  • Demonstrated proficiency in financial systems, software, and reporting tools.
  • Excellent communication skills and ability to balance commercial objectives with empathy.

Benefits and Perks

  • Inclusive Work Environment: Join a supportive team focused on delivering excellent customer experiences.
  • Flexible Work Arrangements: Enjoy flexible work options and workplace adjustments.
  • Career Development Opportunities: Access mentoring, development, and mobility opportunities for growth and success.
  • Financial and Well-being Benefits: Discounts on products and services, plus financial wellness initiatives.

About Our Organisation

We are a leading insurance and asset management company committed to creating an inclusive workplace where everyone feels empowered and confident to grow.

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