Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $110,000 - $130,000

Job Title: Technical Support Specialist

Overview:
This is a technical support specialist role based in Sydney, NSW, AU.
The role involves providing exceptional customer support to clients across various industries and product lines.
We are seeking an individual with excellent communication skills, problem-solving abilities, and a passion for delivering high-quality solutions.

Key Responsibilities:
  • Owning, investigating, and resolving complex software issues
  • Accurate and timely documentation of activities and findings in case management system
  • Collaboration with colleagues in other support centres and departments
  • Focusing on customer experience, contributing to successful interactions
Requirements:
  • 2-4 years of experience in Application Support within an ASX top 100 business
  • Proficiency working with and understanding software architecture, software unit testing, and other aspects of the SDLC
  • Tertiary qualification in Engineering or Computer Science
  • Working understanding of software and automation hardware communications and setup
Benefits:
  • Competitive hourly rate
  • Comprehensive training and ongoing support
  • Opportunity to make a real difference in customer satisfaction

Join us in delivering exceptional customer experiences

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