Customer Experience Agent/Vehicle Detailer
4 weeks ago
Job Title: Customer Experience Agent/Vehicle Detailer
About the Role:
SIXT Australia is seeking a Casual Customer Experience Agent/Vehicle Detailer to join the team in Cairns Airport. As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia's vehicle presentation standards.
Key Responsibilities:
- Communicate with customers face-to-face, over the phone, and via email
- Open and close rental agreements
- Sell additional over the counter rental products
- Manage reservations and organise fleet
- Ensure vehicles are cleaned and presented to the correct standard, ready for the next customer
- Inspect and record vehicle damage
- Deliver vehicles between sites
- Maintain a clean and safe working area
Requirements:
- Flexibility to work during location trading hours including school holidays, weekends, and public holidays
- Exceptional customer service skills and/or experience
- Enthusiastic and driven individual who strives to exceed targets
- Excellent verbal and written communication skills
- Strong attention to detail with a good work ethic
- Experience in vehicle detailing or cleaning (preferred but not essential)
- Current unrestricted Provisional or Full Driver's Licence
- Full working rights in Australia
Additional Information:
At SIXT Australia, we offer a range of benefits, including:
- $ per hour (award rate) + casual & shift loadings + monthly incentives
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on NRMA insurance products including car & travel
- Uniform and staff car parking provided
- Employee Referral Program where you may be eligible for a $2,000 referral bonus payment
At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience.
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